O2: Unlimited means less than 35megs

Another day, another "unlimited" claim. This time from the mouth of O2's CEO regarding their new "unlimited" data plans. What he didn't tell people at the iPhone unveiling is that unlimited actually means just 35megs. Spot the difference.

I've been considering writing about the abuse of the word "unlimited" for a while and the unveiling of the UK iPhone yesterday has finally pushed me over the edge.

In the Q&A session after the presentation, O2 CEO, Matthew Key was asked "does unlimited usage truly mean unlimited?". It's an excellent question because unlimited never means unlimited. It's no practical and we all know it, yet companies still use the word to describe things, often accompanied with an asterisk, a footer and a link to a fair usage policy. Sure enough, Key's response:

There is a limit: 1,400 internet pages per day would break the deal as part of fair usage agreement.

So skipping over the unlimited-with-a-limit part, what does 1,400 pages actually get you? This is important because downloading web pages is the least of my bandwidth consumption. My n95 gets my podcasts and streams film from my computer so if, when O2 upgrades all its customers to "unlimited" data plans, I need to know what I'm actually getting.

I could make up my own figures based on the weight of existing web-pages and use that but thankfully O2 already have published numbers saying what each megabyte gets you: 40 pages — a figure reiterated on the introduction letter that customers get sent in their first month. A bit of jiggery-pokery and you can see that 1,400 pages = 35megs.

As a daily browsing limit that's actually not so bad but there is one big loophole that O2 could still exploit to bring this figure down. Notice what Key said:

1,400 internet pages per day would break the deal

So what doesn't break the deal? 1,399? Or 12? So what you're really allowed to use is less than 35megs a day. Who knows what the real figure is going to be...

This abuse of "unlimited" isn't uncommon and 35megs a day isn't strange — it works out at around a gig a month. If you dig through the fair usage policies of other mobile operators you'll see that it's perfectly in-line with the industry. What I take offence with is that this isn't, by any means, unlimited.

This is all exacerbated when you have a 3G connection and you can download things at 1.4Mbps. You could very easily use your daily bandwidth limit with 10 minutes of streaming video.

Using "unlimited" should be banned unless the service provider actually means to allow unlimited usage — something they can't do anyway. If they mean 1gig per month, they should say 1gig per month and not pussyfoot around.

Written by Oli on Wednesday, 19 September 2007. Tagged with o2, <rant>. Read 5451 times. If you liked it, please give it a digg.

#1 /* 14 months, 8 days ago */

I'm currently a user of BeUnlimited, a high speed ADSL provider. They offer 24MB/s connections. The 'unlimited' part of the title is true however - the fair use policy makes no mention of limits to uploading or downloading. Frankly, this is specifically why I chose this provider, as the last ISP I used plus.net used to cap the connection over 15GB. I very easily downloaded this amount in a couple of weeks on occasion - with 256/k streaming video being a prime suspect.

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Damian Anonymous User

#2 — Author comment /* 14 months, 8 days ago */

Yes plusnet's limits are pretty draconian too but any mention of "unlimited" in the context of broadband is a lie. You're limited by the speed of the connection. You're limited by the network speed to your targets. You're limited by the current specifications of your computer.

What they should say, if they really mean it is unmetered.

ADSL companies have double-shady points of selling broadband packages based on the maximum speed. "Up to" is another phrase that should be banned from marketing.

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Oli Numero Uno

#3 /* 14 months, 6 days ago */

Companies that offer unlimited usage with a limit are outright committing fraud. At the very least it's a bait and switch advertising tactic, if they're being upfront about the limits before the purchase.

Either way, they're abusing the people that pay their bills and being dishonest. Not exactly the sort of companies you'd choose to do business with. Unfortunately it seems like they're all doing it!

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Alex Anonymous User

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